Attendee Information | Terms & Conditions

Virtual/Hybrid/In-person Event Cancellation Policy

The policy outlined below applies exclusively to events owned and produced by Momentum Event Group LLC. Partner events may have different terms and conditions, so please check the specific event’s website for details.

Delegate Substitutions and Cancellations

If the Conference is More Than One Month Away:

If you cannot attend the event and cannot find a substitute attendee or wish to cancel, contact us at info@momentumevents.com. We will issue a credit voucher for the full amount paid, redeemable against any other Momentum conference. Alternatively, you can request a full refund minus a 10% processing fee.

If the Conference is Less Than One Month Away:

If you cannot attend and cannot find a substitute attendee or wish to cancel, contact us at info@momentumevents.com. We will issue a credit voucher for the full amount paid, redeemable against any other Momentum conference. No refunds can be issued for cancellations made less than a month before the event.

Substitution of Attendees

Please notify us by email at info@momentumevents.com at least 72 hours before the conference if you wish to send a substitute participant. Delegates may not share a pass between multiple attendees.

Event Cancellation by Momentum Event Group

Momentum Event Group reserves the right to cancel any conference if deemed necessary, and will issue a full refund of any registration fee paid. However, we are not responsible for airfare, hotel, or other costs incurred by registrants. Changes in program date, content, speakers, or venue do not imply liability.

Credit Vouchers

• Credit vouchers are valid for 12 months from the date of issue and are applicable towards one Momentum event of equal or lesser value.
• If the full amount of the voucher is not used at the time of registration, the remaining balance is not eligible for future use.
• Once a credit voucher has been applied toward a future event, no changes can be made.
• In case of cancellation on the attendee’s behalf, the credit voucher will become invalid.
• Credit Vouchers can be transferred to a different person.

Disclaimers and Full Terms of Sale:

1. Your registration is an offer to attend a conference, subject to Momentum Event Group’s acceptance in writing. A binding contract is formed when written confirmation is sent by Momentum Event Group to you.
2. Full payment must be received by Momentum Event Group in accordance with our payment terms, but not later than 48 hours before the conference. If full payment is not received, entry to the conference may be refused without refund.
3. Discounts must be applied at registration and cannot be combined. Group discounts apply only to the specified number of delegates. If fewer delegates attend, fees may be adjusted.
4. Prices are correct at the time of publication but may change. VAT/Sales Tax rates are subject to change.
5. Payments must be net of all applicable taxes, such as sales, VAT, service, or withholding taxes.
6. Momentum Event Group may change the format, speakers, participants, content, venue, and program without liability.
7. Momentum Event Group may change the date or cancel a conference at any time. In such cases, you may attend a rescheduled conference or receive a credit note or refund.
8. In the case of force majeure events, Momentum Event Group may reschedule or provide alternative facilities. If unable to reschedule, you may receive a refund or credit note.
9. Momentum Event Group is not liable for any loss, delay, damage, or other liability arising from the cancellation or date change of the conference.
10. Momentum Event Group may refuse admission to any person for security, nuisance, or non-compliance reasons.
11. Unauthorized photography, recording, or transmission of information is prohibited. You consent to being filmed or recorded at the conference and to the use of such recordings by Momentum Event Group.
12. To the fullest extent permitted by law, Momentum Event Group excludes all liability for loss, injury, or damage to persons or property at the conference.
13. If Momentum Event Group is delayed or prevented from performing due to force majeure, obligations are suspended during the delay period.
14. Terms and conditions may be amended from time to time but will not affect confirmed registrations.
15. No third party has the right to enforce these terms and conditions.
16. This agreement is governed by Florida law, and disputes are subject to the exclusive jurisdiction of Florida State courts.

For questions about webinars, virtual events, or live events, contact shari@momentumevents.com.